FAQ

We've gathered some of the most common questions about tickets, orders, and more.

If you don't find what you're looking for, please feel free to reach out to our customer support team for assistance.

How do I buy a lift pass online?

You can either load a new lift pass onto an existing Keycard, or purchase both a new Keycard and lift pass in the online shop.

Already have a Keycard? You can load your lift pass directly onto the card. Once the purchase is complete, you can go straight to the lift when you arrive. If you do not have a Keycard, you can purchase a new one and collect it at the ticket office.

1. Choose your lift pass

Choose the date, number of people and the lift pass you would like to purchase. Add the passes to your basket and check that the products and dates are correct before proceeding to checkout.

2. Sign in or create an account

Sign in with your account, or create a new account if this is your first purchase. You can also choose to sign in with Facebook or Google.

When signing in with Facebook or Google, information about your purchase is not shared on your profile.

3. Add the person using the lift pass

Each lift pass must be linked to a person. Enter the name and correct date of birth of the person who will use the pass.

The date of birth is used to ensure that the correct age category is selected when purchasing child or adult lift passes.

4. Link the lift pass to a Keycard

For each lift pass, choose how the Keycard should be linked:

  • Use a Keycard already registered to your account
  • Add an existing Keycard by entering the number printed on the card
  • Purchase a new Keycard and collect it at the ticket office

A person and Keycard must be selected for every lift pass before you can proceed to payment.

Important: The same person and the same Keycard number cannot be linked to more than one lift pass in the same order.

5. Faster next time

People and Keycards you register are saved under My Page. This makes them easy to select again for future purchases, and the information can be updated when needed.

Do i need a Keycard?

You do not need to already have a Keycard, but everyone using the lift system must have their own Keycard. You can either load a lift pass onto an existing SKIDATA Keycard or purchase a new Keycard together with your lift pass in the online shop.

Already have a Keycard? Register the Keycard when purchasing your lift pass online. The lift pass is loaded onto the card automatically the first time you pass through the lift gate.

Don’t have a Keycard?

You can purchase a new Keycard together with your lift pass in the online shop. When you arrive, collect the card at the ticket office. The same Keycard can then be reused and loaded with a new lift pass on future visits.

Some people have Keycards and others don’t?

That is no problem. Use the existing Keycards for those who already have one, and purchase new Keycards for the others – all in the same order.

Everyone needs their own Keycard Everyone using the lift system must have their own Keycard to pass through the lift gate – including children aged 0–7.

Do I need to visit the ticket office?

If you already have a Keycard and have loaded your lift pass onto it in the online shop, you can go straight to the lift.

First time through the gate The first time you use the card, hold the Keycard by the reader for around 3–5 seconds so the lift pass can be loaded onto the card.

Purchased a new Keycard?

Then you need to visit the ticket office first and collect the new Keycard with your lift pass loaded onto it. After that, you can go to the lift as usual.

In short Existing Keycard: go straight to the lift.
New Keycard: collect it at the ticket office first.

How do lift passes work for children aged 0–7?

Children aged 0–7 ski free on the children’s slope when accompanied by an adult on the lift.

A Keycard is still required The child must have their own Keycard even though the lift pass is free.

Where do I collect the pass?

Lift passes for children aged 0–7 must be collected at the ticket office. The child therefore needs their own Keycard, either one you already have or a new card purchased from us.

Valid on the children’s slope The free pass only applies on the children’s slope and when the child is accompanied by an adult on the lift.

Can I buy several lift passes in the same order?

Yes. You can purchase lift passes for several people in the same order.

One lift pass per person Each lift pass must be linked to the person who will use it and to that person’s Keycard. You can use existing Keycards or purchase new ones for anyone who needs one.

People and Keycards are saved

People and Keycards you register are saved under My Page. This makes it easier to buy new lift passes for family members or others you purchase for on future visits.

Remember Check that the correct lift pass, person and Keycard are selected for each person before completing the order.

Do I need to choose a specific date?

Yes. For date-specific lift passes, you choose the day the pass will be valid when purchasing it in the online shop.

Check the date before paying The selected date is shown in your basket and order. Make sure the correct date and lift pass are selected before completing the purchase.

Does this apply to all lift passes?

This applies to lift passes purchased for a specific day or period. Season passes are valid for the whole season and are therefore not linked to one specific visit date.

Selected the wrong date? Please see our terms and conditions for the rules on changes and refunds, or contact us if you are unsure.

Where can I find the Keycard number, and which cards can be used?

You can find the Keycard number on the back of the card. Enter this number when adding an existing Keycard in the online shop.

What does the number look like? Enter the full Keycard number exactly as shown on the card, for example:
01-16147133534668922474-8

Make sure the number is correct

The Keycard number consists of numbers and hyphens – no letters. Check that the full number has been entered before continuing.

Which cards can be used? We use SKIDATA Keycards. Cards from TEAM AXESS cannot be used in our lift system.

Payment and receipt

You can pay with Vipps, debit card or credit card. Payments are processed securely through our payment providers.

Paying by card? Our payment provider may remember your card details so you do not have to enter them again for future purchases. We do not store your card number.

Receipt and order confirmation

Once the payment and purchase have been approved, a receipt and order confirmation are sent to the email address registered on your customer account.

You can also check the status of your order under My Page → Order History → View all orders.

Haven’t received your receipt? Check your spam or junk folder first. You can also go to Order History under My Page to check whether the order has been registered and paid.

What does the order status mean?

Order confirmed The purchase has been approved, and the receipt and order confirmation have been sent to you by email.
Order error Something went wrong and the purchase was not approved. No money has been charged to your account.
Awaiting payment The order is being processed by the payment provider. Refresh the page to check whether the payment has been approved. It may take up to 2 minutes for the payment to go through.

I loaded a Keycard online but forgot it at home – what do I do?

If you loaded your lift pass onto a Keycard you already own, you need to bring that same Keycard with you to the ski centre.

Forgot your Keycard at home? You will need to purchase a new ticket at the ticket office.

Check your card before you leave

Make sure you bring the correct Keycard with you, especially if your family has several cards.

Where should I keep my Keycard?

Keep your Keycard in a pocket on the left side of your body. You do not need to take the card out when passing through the lift gate.

Only one RFID card on the left side For the Keycard to be read correctly, it should be kept on its own on the left side.

What about other cards?

Other Keycards, travel cards, payment cards and similar cards should be kept on the right side so they do not interfere with the reader.

Problems at the gate? Ask a member of staff and we will help you.

Where can I find opening hours and operating status?

Up-to-date opening hours and operating status can be found on the Opening Hours page.

Check before you travel Here you can see today’s opening hours, the opening hours for the week, any registered changes, and the current status of lifts and slopes.

Can the opening hours change?

Yes. Weather, snow conditions or technical issues may affect operations. We therefore recommend checking the website before travelling to the ski centre.

Operating status is updated continuously The website shows which lifts and slopes are open, as well as any registered changes to the opening hours.

Do you offer ski lessons?

Yes, Lommedalen Skisenter offers ski lessons for children, teenagers and adults. We offer courses, private lessons and instruction adapted to different ability levels.

Courses and private lessons In the online shop you can find available ski school courses and private lessons, with information about level, times and booking.

Who is the ski school for?

The ski school is suitable for both beginners and those who want to improve their technique. Lessons are adapted to age, ability level and goals, with a focus on confidence, progression and enjoyment on skis.

Private group lessons

We can also offer private group lessons for both small and large groups. Contact the ski school and we will help arrange a programme that suits your group.

Contact the ski school Phone: 4000 7333 – press 2
Email: skiskolen@lommedalenskisenter.no

Can I borrow ski or snowboard equipment?

Yes – at Lommedalen Skisenter you can borrow ski, snowboard and safety equipment completely free of charge. We are the only ski centre in the area offering free equipment loans, making it a little easier to get out on the slopes.

Free equipment for a day on the slopes We have a good selection of alpine skis, snowboards, boots and helmets in a range of sizes. The service is very popular, so we cannot guarantee that the right size will be available when you arrive.

What applies when borrowing equipment?

Equipment is loaned free of charge to guests with a valid lift pass and may only be used at Lommedalen Skisenter.

Important Loan equipment may only be used on prepared slopes and must not be used outside these areas. Equipment loans are subject to availability and suitable sizing.

What is Skileik?

Skileik is our popular after-school activity programme for primary school children. The focus is on enjoyment, play and building confidence on skis – with active afternoons together on the slopes.

From school straight to the slopes We organise transport from selected local schools to Lommedalen Skisenter. The children are given food and looked after by adults throughout the afternoon.

Fun, confidence and skiing enjoyment

Skileik is suitable both for children who want to become more confident on skis and for those who already have plenty of experience. Activities are adapted to the groups, with a focus on having fun, developing skills and spending lots of time on skis.

Booking and practical information Information about the current season’s programme, schools, days, prices and booking can be found in the online shop when Skileik opens for registration.

 

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